At Magnetbags, we take pride in our 30-year heritage of manufacturing excellence. Every bag is subjected to rigorous quality checks before leaving our facility. To maintain our high standards and offer the best value to our customers, we follow a strict return and refund policy.
1. General Policy
Please note that we do not offer returns or refunds for change of mind or personal preference. Returns or replacements are only processed in the following two cases:
Manufacturing Defects: Issues related to the construction, stitching, or hardware of the bag.
Shipping Damages: Damage occurred during transit before the package reached you.
2. Eligibility Criteria
To be eligible for a return/replacement, the following conditions must be met:
Original Condition: The bag must be unused and in the same condition as received.
Tags & Packaging: All original brand tags, labels, and packaging must be intact and attached.
No Wear & Tear: Products showing any signs of use, wear and tear, or external damage caused by the customer will be rejected.
If your package arrives damaged, you must report it immediately:
Timeline: Reports must be made within 2 hours of the delivery time (as recorded by the courier partner).
Proof Required: You must provide an unboxing video clearly showing the shipping label and the damage found upon opening.
Where to Send: Share the video and order details via WhatsApp to our support number or email us at [email protected].
4. Processing & Timeline
Once your claim is submitted, our quality control team will review the evidence.
Assessment: We will get back to you within 3 working days with a status update on whether your case is eligible for a return or replacement.
Approval: If approved, we will provide instructions for the return shipment.
5. Return Shipping & Costs
Customer Responsibility: All return shipping charges must be borne by the customer.
Safe Transit: We recommend using a trackable shipping service, as Magnetbags is not responsible for items lost or further damaged during the return transit.
